For purposes of this policy, “Personal Information” may include any information that can be used to identify or locate you, such as your name, address, IP address, mailing address, contact information, email address or phone number and other information you may produce to us. Accordingly, we have developed this Privacy Policy and Cookie Policy to set forth the information we collect, and how we collect, use, disclose and store it. because it worked for a while just fine and only started playing up when I was using bluetooth audio I assume that is factoring in.The ZAGG family of brands (hereinafter "Company" or "We") is committed to the protection and proper use of personal information. zagg service is great, but the new keyboard they replaced it with has the same problem. The Zagg is vastly superior as a keyboard, but the logitech did not have this same issue, making me think it's zagg (or zag vs ios). It always happens though.īefore the Zagg I had a logitech keyboard. It doesn't happen consistently after first use of the speaker - sometimes I'll get several times of turning speaker on and off before it happens, sometimes it happens first time after i turn off the speaker. I have tried with some bluetooth headphones as well and the same thing happens. This is obviously pretty annoying.īattery is fully charged. Simpy forgetting and re-pairing does not work, I have to have the reboot step. The only way I've found that will enable me to reconnect is to "forget" the keyboard, re-start the ipad (power down and back up) then re-pair the keyboard. ![]() The light on the caps key flashes when I hit keys I think. ![]() In this state the ipad soft keyboard doesn't appear on the screen (because it thinks it has a keyboard connected) but the keys do nothing. The keyboard still shows as connected, but doesn't function. They at some point after (1) disconnecting (turning off) the speaker and (2) putting the ipad in idle (i.e., not using the keyboard) the keyboard stops working. When I use the speakers they also connect fine, and the keyboard stays connected at first. The keyboard connects via bluetooth and was working for several months just fine, however I have recently started using bluetooth speakers with the ipad. ![]() below is my email to zagg about the issue: the zagg cover with an ipad air (1st gen). But, until I find a better one or there is a fix for this, I will just expect to re-start Bluetooth services a couple time a day. But, I think it's a problem with the Zagg keyboard. So, it seems inconsistent that they wouldn't get more serious about this problem. They have spent four times as much money as they have made on this keyboard, just replacing them all the time. They have been "No questions asked," when I want a replacement. ![]() They just need to get to the bottom of this connectivity issue and not just "Blame" Apple. The conclusion I've come to is that Zagg makes a pretty good keyboard. I have a friend who dumped his Zagg and bought a "Clamshell." He doesn't have any problems what-so-ever. There have been more than a couple of OS updates on the iPad since this problem started. But frankly, I think that's horse manure. I too have heard that it's the iPad, not the Zagg. Now, it seems I have gotten use to going to the "Settings" app and turning Bluetooth off and then on again to re-pair. The first keyboards, with bad hinges, seemed to keep the Bluetooth connection going all the time. I don't understand why the problem continues. The last couple have been about this Bluetooth problem. I have an iPad Air and am on my 4th Zagg keyboard in one year.
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